I finally received my Enbrel today after two missed shipments. That’s exactly the reason I wish my insurance company didn’t require that I order it from a mail order pharmacy.

Last week, I got my medicine ordered after dealing with an unexpected preauthorization request from my insurance company. I placed the order Thursday and was told I would receive it on Friday. Friday rolled around, and my medicine didn’t arrive. I called the pharmacy and spoke with my rep who said, “Oh, I just didn’t get around to sending it yesterday.”

That’s like me saying, “I just didn’t get around to doing the 5 p.m. news today, but I’ll do it tomorrow, I promise.”

I set my medicine up to ship on Friday and arrive on Saturday, and the rep was quite rude when I asked her a second time just to make sure we were on the same page.

Guess what I *didn’t* receive on Saturday — my medicine. I called Caremark on my way to my parents’ house and spoke with a supervisor, who said that the rep had noted on my account that she had promised me Saturday delivery but had set it up for a Monday shipment. He told me he would personally walk my prescription to the pharmacy Monday morning and take it to the shipping area and scan it in himself.

So, I received my medicine this morning. Along with another poor man’s Enbrel. The package was addressed to me, but when I opened it, the packing slip had his name and a lower dosage. I called the pharmacy and told them what had happened. The woman who answered said, “Wow, how did we screw *that* up?”

I can tell them.