More Customer Disservice

I honestly thought my problems with AT&T were going to be over last month. Boy, was I naive. I don’t know *why* I believed the customer service rep who told me that not only would my credit be applied to my February bill, but it would most definitely be applied to my bills for the next two months. No further calls would be needed.

That was great until today, when I got my internet bill that said I’m a month behind in payments. And, of course, now it’s too late to call them because customer service closes at 5:30 p.m. I have to spend all night stewing over this. It really bugs me because, frankly, how hard is it to apply a credit to someone’s bill? I really shouldn’t have to call EVERY.SINGLE.MONTH to have it applied because they screwed up and said I was delinquent.

And, they *really* shouldn’t be messing with me right now while I’m hormonal and have absolutely no patience for anyone. I pity the person who takes my call tomorrow because they’re going to get an earful. And if I have to call the corporate office again to get this taken care of, I’m *really* not going to be happy.

In Which I Complain about my Pharmacy

I think I have a UTI. I started having symptoms yesterday, so I called Emory, and the doctor on-call phoned in a prescription for an antibiotic just to be on the safe side. I’ve been prone to them lately, and since my last UTI turned into a full blown kidney infection — which apparently are harmful to pregnancies — I think she wanted me to go ahead and start on something.

She called it in around 5:30 p.m. yesterday, and when I left work an hour later, I tried calling the pharmacy to see if it was ready. I got disconnected, and when I called back no one answered, so I headed over. I gave them my name, and they told me they didn’t have my prescription.

Sigh. I always have problems with this pharmacy. I don’t even know why I tried to use it. I called the operator at Emory to have the doctor paged, but she couldn’t find the doctor. So, I had Joe call. By that time, I was so frustrated I really didn’t feel like dealing with anyone. The doctor told Joe to have the pharmacy check its prescription line. Apparently, they didn’t think to do that before telling me my prescription hadn’t been called in.

I told the woman at the counter, and pharmacist said she’d check it in about 30 minutes and then would put my prescription behind all the others that came in between my prescription being called in an hour earlier and then. That means it would be another hour to hour and a half before I got my prescription filled. I told the pharmacist that was ridiculous, and she responded with, “Well, I’m the only pharmacist here.” I’m pretty sure, though, that one of the other numerous employees standing around doing nothing could have gotten my prescription off the line.

So, I left, and Joe had the doctor call my script in to *another* pharmacy. By the time I got there, they already had it and were working on it. Ten minutes later, I was on my way. Oh, and for the record, they had fewer employees working than the first pharmacy.

I don’t think I’ll be going back to the first pharmacy, despite my love for their $4 generic prescriptions.

Ginger Ale and Saltines: My New BFFs

Hello, morning sickness. It’s nice to meet you. I’m glad you showed up because it means my baby’s alive and kicking, but I sure hope you don’t stay long!

Holy cow, am I sick today. It started right after the city council meeting I covered this morning. Up until now, I’ve had only two bouts of nausea, both of which were from food aversions. Today, though, was full on, unprovoked nausea. I’m nursing a ginger ale and nibbling on Saltines, neither of which are helping.

I’ve had friends say that morning sickness usually doesn’t kick in until week 6, but I’ve been looking online and seen that, while it can hit anytime during the beginning of the pregnancy, it’s more likely during week 5 or 6. I’m 5 weeks and 2 days today. I guess my baby’s just a little overachiever.

Really, though, I welcome this. It means things are going on inside my belly and that my baby is growing. I can’t wait to see it next week on the ultrasound. Seeing that heartbeat will really put my mind at ease.