January 5th, 2009 | 
Author: We thought AT&T couldn’t screw us over again. We were wrong.
During our last call, we were given a home phone line for $1 a month so we could get the rebate we were promised when we initially signed up. Imagine our surprise today when we got a mailing listing our monthly charge as $30.
Tired of the hassle and since we don’t even use a home phone, Joe told them to cancel it. They took that to mean “Please cancel our Internet”, which we discovered when we got home tonight. We can’t get it turned back on until tomorrow. The corporate office I called today will get anotoday will be getting another call from me tomorrow. Thank goodness for phones with Internet.
UPDATE: Still no Internet and AT&T now says they will listen to my complaint but will not do anything to rectify it. And that’s someone at the corporate office telling me that. I can’t go any higher. I guess we’re going to have to eat the $250 in inexpected up front charges and switch back to Comcast. In- freaking-believable.
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What a pain in the ass. This is unbelievable.
We have internet through AT&T, and we hate it! I wish we had a way out!!
jess – it’s ridiculous. i have never seen joe get as mad as he does when he’s talking to them.
sugar & ice – tell me about it. we shouldn’t still be dealing with the rewards they promised us two months after we signed up. i’m really tired of this company.