when my company had open enrollment for benefits last year, our new insurance company gave us forms to fill out while we were there to speed up the process of preauthorization of drugs. i thought that was a fabulous idea as that process has given me such a headache in the past.

before my old insurance expired, i had a three-month prescription of enbrel filled, so i didn’t need to get a refill until now. i called it in to the pharmacy, and yesterday tried to pick it up. however, the pharmacist told us it hadn’t been preauthorized.

sigh.

i left our insurance rep a message last night, and this morning i was on the phone with customer service. it turns out it *was* preauthorized, but the new insurance company will only let expensive medicines like enbrel be filled through the mail order pharmacy. that would have been nice to know, oh, back during open enrollment.

i was transferred to the department that handles specialized medicines, and i, again, explained my predicament.

“when’s the last time you took your medicine?” the representative asked me.

“a week ago,” i said.

“so what are you going to do about it?”

what am *i* going to do about it? “that’s your job,” i told her. honestly, i have had it with insurance companies. i’m just tired of dealing with them, and that question just sent me over the edge. luckily, our company’s rep called me back and told me they had authorized me to get this refill from the pharmacy as the mail order pharmacy would take at least seven business days.

i guess nothing is hassle-free when it comes to insurance.