After battling with AT&T since last December, I thought everything was resolved when I was assured that a credit I was owed would be issued to our account in March, meaning my internet bill would be covered for three months.

Imagine my surprise when I called today because I hadn’t received a bill (surprise, surprise) and was told I was four months past due. When I asked about my credit I was told it was listed on our account but had never been applied.

Then, when I was transferred for a third time, I was told that my credit had been issued and yet I still owe more than four months worth of service which, when you do the math, doesn’t make sense.

Now, I’m waiting on a call back from a customer service supervisor. How much you want to bet I actually get a call back? If I don’t get this issue rectified today, I’m calling the corporate office back and telling them we’re switching back to Comcast and are not paying service that should have been covered with our credit. Six months is way too long to deal with the same issue, and the little bit we saved by switching to AT&T isn’t worth the hassle.